Shipping Policy

Our primary goal is to make the ordering process as smooth and hassle-free as possible. With handling times ranging from 1 to 3 business days (mon-fri) and delivery varying between 3 to 10 business days (mon-fri) (for in-stock products), we ensure you receive your everyday goods promptly. Our order cut off time is 12pm PST during business days (mon-fri).

Let us guide you through our process, so you know what to expect once you place an order with us:

Order Confirmation: As soon as you place your order, you'll receive an order confirmation email. This confirms that we have authorized your credit card and are preparing your order for shipment. We promptly reach out to our warehouse to confirm product availability.

Order Shipment: For in-stock orders with approved credit cards, your chosen product will be shipped within 1 to 3 business days. We pride ourselves on swift service and will provide you with tracking information via email within 24 hours. Our reliable shipping partners, UPS Ground, Fed Ex Ground, and Freight, ensure your orders reach you safely and efficiently.

A World of Value with Every Order:

100% Secure Shopping: Your data and privacy are safeguarded with our secure checkout process. Trusted Brands: We partner exclusively with trusted brand names to guarantee the highest quality for our customers. Hassle-Free Returns: Our best-in-class return policy ensures worry-free shopping. Lucrative Affiliate Program: Join our enchanting affiliate program and be part of our magical journey.

Our Commitment to You:

World-class Customer Service: Our friendly enchanters are here to assist you with any inquiries or shopping advice. Free Shipping: Enjoy FREE shipping on all ground orders within the lower 48 states. Additional charges apply for AK & HI shipped by AIR. Simple Ordering, Magical Experience:

We do not offer Cash On Delivery. A valid phone number is required for freight shipments to schedule delivery appointments promptly. Note to International Customers:

Please be aware that you are responsible for any duties or taxes that may apply. Customs, Duties, and Taxes: We cannot offer advice about taxes in your country, as customs policies vary greatly. It's essential to check with your local customs office to ensure your country permits the shipment of our products. Damages:

Inspect your items upon arrival. If any products arrive damaged, file a warranty claim for replacements. Should your items arrive damaged, contact us at support@modernlivingsupply.com, and we'll process an insurance claim on your behalf. Cancellations & Refunds:

Cancellations may incur a 15% administration fee of the total order amount. You will be responsible for the return shipping charges if your order has already shipped. Backorders:

In case of a backorder, we'll notify you of the expected arrival time and substitutes available. We will email you tracking information within 1 to 3 business days once backorders arrive. Important Freight LTL Shipment:

Schedule a delivery appointment with the freight company upon reaching your city or nearby. Keep your phone accessible to coordinate the delivery window (8 am - 12 pm or 12 pm - 4 pm). For Damages, Exceptions, or Discrepancies:

Inspect carton packaging immediately and note any damage on the carrier's paperwork. Handle carton packaging with excessive damage by refusing shipment. If you have any questions about our ordering and shipping process, please reach out to us at support@modernlivingsupply.COM.

At Modern Living Supply, we aim to make your shopping experience enchanting, effortless, and delightful in every way. Embrace modern living with us and enjoy the everyday magic we bring to your doorstep!